The meteorology for continuous improvement is determined through a five a gate process (Stage Gate 1: Acquire Initial Brief/Project Specification, Stage Gate 2: First Action Complete, Stage Gate 3: Amends or Approval Sign off, Stage Gate 4: Final Sign off and invoicing, Stage Gate 5: Review and amend process.).
To ensure quality control, our process, from initial meeting with the client are as follows:
1. Initial Brief Form (viewable online soon)
Detailing the full information of the project in hand along with deadlines. Sent before quotations are collated.
2. Quotation/Estimate (viewable online soon)
Full cost/s detailing information from the initial brief and sent to the client for approval.
3. Confirmation Order Form (viewable and digital approval online soon)
Detailing the clients requests from the quotation. Requests for a Purchase Order will be asked at this stage. If the Purchase Order number isnÃt received we can still produce the project/s as long as we have the Confirmation Order signed and returned back to us. Once this is approved via email (on line soon), the project/s will be processed and sent through to the design studio.
4. Worknote (specific areas viewable online soon)
Detailing the full specification and internal information, this gives the Designer the full information to design and produce the project/s to the exact clientsà specifications. Also the Studio Manager/Senior Management can use the streamtime system to manage, monitor, change schedules and alert Designers of any changes and deadlines for the project and even managing a project over multiple users internally or remotely. Soon, some areas will be accessible for the customer/s where they can access the progress add comments/information to assist in the design process and to reduce cost.
5. Artwork Approval Form (viewable and digital approval online soon)
All visuals, artwork, print and other materials go through an internal checking procedure before the final artwork/materials are emailed to the customer. Once the client has verbally agreed the finished artwork the form will be sent with a final PDF of the artwork to formally sign off the project/s before going into final production/release.
6. Confirmation Order Form (If change from initial quotation)
This form will only be sent if there are any alterations to the costs originally approved. i.e. change of quantities, additional work done, etc.
7. Purchase Order to our suppliers
Our print/manufacturing suppliers adhere to our quality controls set out before the work goes ahead. Any quality control issues are dealt with at this stage and quickly addressed to ensure the work meets the clientsà deadline.
8. Delivery Note
Once the project/s have been completed and ready for delivery the delivery note will accompany the project materials and signed for as receipt by the customer.
9. Customer Contact/Feedback
On delivery, the routine procedure is that the client will receive a communication from us in order to confirm the productÃs delivery and its quality assurance. If there is a quality issue at this stage, we will immediately look at the problem and resolve it with all means possible in the shortest space of time. Also, we do ask if the customer has any comments/suggestions which can be added to our customer service procedures in the future.
10. Invoice
All invoice will be full in detail with all the relevant invoice information i.e. Purchase Order number etc. and emailed to your accounts dept. for future payment.
